Returns & Exchanges
At Conatural, we want you to be completely satisfied with your organic beauty purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 14 days of delivery.
Initiate Request
Contact our customer support team via email or phone with your order number and the reason for your return or exchange.
Pack the Items
Ensure the products are unused, in their original packaging, and securely packed to prevent damage during transit.
Ship to Conatural
Send the package back to our warehouse using a trackable shipping service; we recommend keeping your receipt for reference.
Quality Inspection & Refund
Once our team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing