Frequently Asked Questions
Your guide to organic beauty and seamless shopping.
Are Conatural products 100% natural and organic?
Yes, we pride ourselves on using high-quality, certified organic ingredients. Our products are free from parabens, sulfates, and artificial silicones to ensure the best care for your skin and hair.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. If you receive a damaged item, please contact our support team within 24 hours for an immediate replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most locations. You can also choose to pay via credit/debit card or bank transfer during the checkout process for a contactless experience.
Are your products cruelty-free?
Absolutely. Conatural is strictly against animal testing. We ensure that all our formulations are developed ethically and are never tested on animals.
How can I determine which product is right for my skin type?
Each product page includes a detailed description of suitable skin types. You can also use our 'Skin Quiz' on the homepage or consult with our beauty experts via the live chat for personalized recommendations.